Legal Cookie Policy
NeuroRank uses cookies and similar tracking technologies on its website and platform. This policy explains what technologies we use, why, and how you can manage your preferences.
1. What Are Cookies?
Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work, improve user experience, and provide analytical data to site operators. Similar technologies include web beacons, tracking pixels, and local storage objects.
2. Categories of Cookies We Use
| Category | Name / Provider | Duration | Purpose |
|---|---|---|---|
| Strictly Necessary | session_id | Session | Maintains your logged-in session and account state |
| Strictly Necessary | csrf_token | Session | Protects against cross-site request forgery attacks |
| Strictly Necessary | cookie_consent | 12 months | Stores your cookie preferences |
| Analytics | _ga (Google Analytics) | 24 months | Measures website traffic and user behaviour (IP anonymised) |
| Analytics | _gid (Google) | 24 hours | Distinguishes users for analytics purposes |
| Functional | Support chat session | Session | Powers in-app support chat functionality |
| Testing | A/B test variant cookie | Session or 30 days | Remembers which page variant you were shown for A/B testing |
| Marketing | LinkedIn Insight Tag | 30 days | Ad campaign attribution for LinkedIn (if enabled) |
| Marketing | Meta Pixel | 90 days | Ad campaign attribution for Meta platforms (if enabled) |
3. Your Cookie Choices
Strictly necessary cookies cannot be disabled as the platform cannot function without them. All other cookies require your consent and can be managed via our cookie preference centre, accessible at any time from the footer of our website.
You can also control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Disabling analytics or functional cookies may affect platform functionality.
We honour Global Privacy Control (GPC) signals from supported browsers for analytics and marketing cookies. Sessions and campaigns are terminated after defined periods; by default, analytics sessions close after 30 minutes of inactivity.
4. Third-Party Cookies
Some cookies are set by third parties (such as Google and LinkedIn) whose own privacy policies govern how they use collected data. We link to those policies on our cookie preference centre. We do not have direct control over third-party cookies once they are set on your device.
5. Tracking Pixels, Web Beacons, and Conversion Tags
We may use tracking pixels, web beacons, and conversion tags in connection with our advertising campaigns. These technologies collect information about your visit (pages viewed, actions taken) to measure campaign effectiveness. Where we use affiliate tracking or partner conversion tags, data collected will be limited to transaction references, not personal browsing data. You can opt out via our cookie preference centre or browser settings.
6. Changes to This Policy
This Cookie Policy may be updated as new cookies are implemented or existing ones removed. If we make material changes, we will notify you via our cookie banner on your next visit.
7. Chargebacks
If you initiate a chargeback through your bank or payment provider without first attempting to resolve the issue with NeuroRank, we reserve the right to suspend your account and dispute the chargeback. We strongly encourage you to contact us via https://neurorank.ai/contact before initiating any payment dispute.