NeuroRank uses artificial intelligence and machine learning in the delivery of its scoring, analysis, and recommendation features. This policy explains how AI is used, what data it processes, what it does not do, and what this means for you.

 

1. How AI Is Used in NeuroRank

1.1 The NeuroRank Scoring Engine

The N1-N7 scoring system uses a combination of rule-based analysis, natural language processing, machine learning models, and structured data analysis to evaluate brand visibility across AI-indexed channels. The scoring methodology is proprietary to NeuroRank, is confidential, and is continuously updated to reflect changes in how AI systems surface and cite brand content.

 

1.2 AI-Assisted Recommendations

Some features generate recommendations and insights using large language model (LLM) APIs from third-party AI providers, including Anthropic, Google, OpenAI, and Perplexity as applicable. These recommendations are generated based on research, search data, competitive analysis, and platform data. They are not personalised financial, legal, or professional advice, and they are not generated solely from your individual inputs.

 

All recommendations produced by NeuroRank are starting points for your own analysis. It is your sole responsibility to evaluate and apply any recommendation based on your own professional experience, judgment, and market knowledge. NeuroRank accepts no liability for outcomes arising from the application of AI-generated recommendations. Refer to Terms of Service Section 6 (Disclaimers) for the full disclaimer.

 

1.3 What AI Does Not Do

• AI does not make autonomous decisions with legal or significant practical consequences for you without human review.
• AI does not access your email, social media, or external data sources without your explicit setup.
• AI does not retain memory between sessions unless you have explicitly enabled a saved history feature.
• AI outputs are not legal, financial, SEO, or professional advice. They require human review and professional judgment before implementation.
• AI cannot guarantee, or cause, improvements in your search engine rankings, paid media performance, AI citation rates, organic visibility, or any other visibility or business metric. Using NeuroRank does not automatically improve your brand’s AI visibility.
• AI cannot predict with certainty how specific AI systems such as ChatGPT, Perplexity, Google AI Overviews, or others will cite or reference your brand in the future.
• AI cannot replace the need for you to produce quality content, maintain a consistent digital presence, and implement the platform’s recommendations with professional care.

2. Data Used by AI Features

2.1 What Is Processed

When you use AI-powered features, the following data may be submitted to AI processing systems:

• Brand names and URLs you enter
• Competitor names and domains
• Content samples or text you paste into analysis tools
• Search queries and topic inputs

2.2 What Is Not Processed by AI

• Payment details
• Account credentials or authentication data
• Other users’ personal data
• Sensitive personal information (we do not collect this for AI processing)

2.3 Your Responsibility for Personal Data in AI Inputs

Our AI features are not intended to collect or process personal data of third parties. You must not include personal data of individuals in any content you submit to AI features unless you comply with all applicable data protection laws, including providing required notices and obtaining consent where necessary. NeuroRank is not responsible for your failure to comply with these obligations.

 

2.4 Third-Party AI Providers

Provider	Use	Model Training
Anthropic (Claude)	Analysis and recommendations	Enterprise API: inputs not used for model training
Google (Gemini)	Analysis features where applicable	Governed by Google Cloud DPA
OpenAI	Analysis features where applicable	Enterprise API: inputs not used for model training
Perplexity AI	Search and citation analysis	API terms apply

We do not allow our third-party AI providers to train their general-purpose models on your inputs. We will update this table when we add material new AI providers.

 

3. AI Output Accuracy and Limitations

• AI outputs are probabilistic and analytical, designed to surface insights and patterns, not definitive assessments.
• Scores and recommendations may not be perfectly accurate for all brands, markets, or contexts.
• AI models can reflect biases present in their training data. We work to identify and mitigate such biases.
• Outputs must be reviewed by a qualified professional before being used to make significant business decisions.
• NeuroRank is not responsible for decisions made on the basis of AI-generated outputs without appropriate human review.
• The absence of a recommendation or a low score does not constitute legal, commercial, or strategic advice of any kind.

 

4. Human Oversight and Appeals

• Our product and data teams regularly review scoring outputs for accuracy and bias.
• Users can flag incorrect outputs using the in-platform feedback function.

If you believe a score or recommendation is materially incorrect, contact us via https://neurorank.ai/contact with supporting evidence. We will review within 10 business days.

 

5. AI and Automated Decision-Making

NeuroRank scores and assessments relate to brands and organisations, not to natural persons. They do not constitute automated decision-making about individuals under Article 22 of UK/EU GDPR. Where personal data of individuals is incidentally processed, we ensure lawful processing in accordance with our Privacy Policy.

 

NeuroRank does not use AI for: fully automated decisions that adversely affect an individual’s legal rights; providing medical advice or medical results interpretation; generating content for use in administration of justice, law enforcement, or immigration processes; or any high-risk AI applications as defined under the EU AI Act or equivalent legislation.

 

6. Warranty Disclaimer for AI Features

WITHOUT LIMITING THE WARRANTY DISCLAIMER IN THE TERMS OF SERVICE, NEURORANK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, RELATING TO AI FEATURES, INCLUDING ANY WARRANTIES THAT AI OUTPUTS WILL BE FREE FROM ERRORS, BIAS, OR OMISSIONS, OR THAT OUTPUTS WILL BE UNIQUE, ACCURATE, RELIABLE, OR FIT FOR ANY PARTICULAR PURPOSE.

 

7. AI Ethics Commitments

• Transparency: We disclose where AI is used and what data it processes.
• Fairness: We test our models for discriminatory outcomes and update them when issues are identified.
• Accountability: A named team member is responsible for the integrity of AI outputs.
• Privacy by design: AI features are built to minimise personal data processing wherever possible.
• No training on your data: We do not allow third-party AI providers to train their general models on your inputs.